Even the most organized patients struggle to get answers, refills, or follow-ups—not because they’re doing something wrong, but because the system wasn’t built to help them succeed. In this first of a two-part series, we explore how healthcare sets patients up to fail—and what to do about it.

Can we measure compassion without losing it? In part two of our series, we explore how value-based care tries to reward better outcomes—but sometimes leaves behind the patients and providers who need support most. With help from Pooh, Piglet, and Tigger, we consider what care really means in a world of dashboards, double documentation, and quiet moments that still matter.