There is a quiet power in being known by your provider—not just as a list of diagnoses or medications, but as a person with context, fears, and goals. In a system that often rushes, the most sacred thing we can offer is space: space for grief, for fear, for trust. This post explores why continuity in care still matters—and how patients and providers can reclaim it together.

Even the most organized patients struggle to get answers, refills, or follow-ups—not because they’re doing something wrong, but because the system wasn’t built to help them succeed. In this first of a two-part series, we explore how healthcare sets patients up to fail—and what to do about it.

When people can’t get answers from their provider, they text a friend. Sometimes that friend is a nurse. And sometimes, that’s the only reason they get clarity. This post explores how that became our default—and how Storyline began by filling in the gap with time, trust, and translation.