Frequently Asked Questions


How does the Storyline Passport differ from my electronic health record (EHR) at My Doctor’s Office?

Your EHR may be fragmented and full of jargon. The Storyline Passport is concise, narrative, and portable, combining symptoms, care history, meds, and preventive milestones into one clear, shareable summary.

Do I need the Passport before booking a session?

Not at all. Choose Quick Start or any membership plan and we’ll prepare your Passport for you before your first session—it’s built into every package.

Can I upgrade or change my package later?

Absolutely. You can upgrade at any time—say, from Quick Start to Monthly Membership—without losing your Passport. Downgrades can be made for the next billing cycle.

What if my health situation changes—can I pause or cancel?

Yes. If your care needs shift, you can pause or cancel with 30 days’ notice. Our goal is to support, not pressure—you stay in control.


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